Business Analyst – Salesforce

Our Customer is a software vendor of cloud-based ERP that practices in human capital management and financial management applications. They offer products and services that allow customers to oversee time tracking, procurement, employee data, financial accounting, and expense management at any time and anywhere. They continue to offer enterprise-level software solutions for financial management, human resources, and planning. Their proven methodology, expertise, community, tools, and education help ensure your organization’s success.

What You’ll Do:
Define, document, and maintain business processes, requirements, and policies. Look for ways to continuously improve processes & procedures.
Manage and support operations-related initiatives identified by the Professional Services management team.
Identify opportunities for business process improvements and make recommendations as appropriate.
Provide project and monthly metrics coordination and support.
Work with team to understand and prioritize field requests.
Manage the queue to provide prompt support to end-users including consulting ecosystem to resolve issues and address questions.
System testing of new functionality or bug fixes.

Must Haves:
At least 7-10 years of experience as a Business Analyst to join the Services Customer Operations team.
Salesforce.com system experience is mandatory.
Salesforce admin or equivalent certification required.
Project coordination skills
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.
Strong interpersonal skills with the ability to research solutions to issues as they arise.
Ability to manage stakeholder expectations professionally.
Ability to work independently, with general direction and guidance.
Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
Proficient in Word, Excel, PowerPoint, and Visio.

Education:
Bachelor's degree in Business Systems, Computer Science, Business Administration, or equivalent..
Hours & Location
M-F, 40 hours/week. This position is located onsite at our Customer’s Pleasanton, CA, and Salt Lake City, UT office.
All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.
Please Note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.
Perks are available through our 3rd Party Employer of Record
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.