Global Head of CRM and Digital IT

il y a 1373 jours

lieu
Spain
Rôle
Autre rôle
Contrat
Stage/Alternance
Salaire
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Define and implement the organization vision and strategy within the CRM and Digital space, including Customer Master Data Management, Sales & Marketing, Pricing, and Customer Service Management.
Translate the organization vision and strategy into an IT roadmap and budget.
Lead the company Global CRM and Digital IT team, including internal and external members.
Take existing processes and applications to the next level, establishing standardized processes and performance monitoring tools across the organization.
Lead the development of in-house (custom) solutions within the CRM and Digital space to ensure end-to-end ownership of critical and proprietary applications (e.g., Customer Data Hub and Master Data Management system).
Ensure the CRM & Digital IT roadmap is delivered in scope, on time, and on budget.
Lead the Steering Committees, acting as the key point of contact for the Business Sponsor, IT Leaders as well as Local IT/Business Leaders.

International project|Career growth

Our Global Head of CRM & Digital IT must be leader with a track record of competency in the field of CRM and Digital IT with 10 years of relevant experience, including 5 years in a Team Leadership / Program Management role.

Master degree from an accredited institution, with degree preferred in Computer Science or Information Technology systems security, or similar field (advanced degree preferred).
Sustained leadership in a large organization involving multiple stakeholders.
Management skills, including budget ownership, personnel administration, staff training and development.
At least 10 years of experience in Salesforce CRM platform, including leadership roles.
Experience in the implementation and roll-out of Salesforce CRM platform.
Experience in establishing CRM/Digital KPIs for reporting and performance management.
Strong knowledge of software and infrastructure design/architecture processes.
Experience in designing and managing a complex project roadmap/pipeline.
Experience and knowledge in complex architecture and integration landscapes.

Appreciated:

Salesforce certifications (Architect and/or Consultant preferred).
Experienced in Industrial and/or Chemical companies.

Other:

Proficient oral and written communication skills in English.
Driving License.
The candidate must be in possession of a EU working permit.
The candidate must be willing to travel up to 25% of the time-once the global pandemic health situation allows it-.
Dutch, German or French languages are a plus

International leading engineering materials company and highly integrated solution provider committed to the sustainable future of polyamides with presence in EMEA and the Americas.