Salesforce Administrator
lieu
Denver, CO, US
Rôle
Administrateur
Contrat
Freelance
Salaire
--
JOB
The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado We are CDHSOpt in below to receive text message updates on CDHS recruiting events!CDHSCareersAbout UsIf your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plansMedical and dental health plansEmployer supplemented Health Savings AccountPaid life insuranceShort- and long-term disability coverage10 paid holidays per year plus vacation and sick leaveBenefitHub state employee discount programEmployee Wellness program MotivateMeExcellent work-life programs, such as flexible schedules, training and more *Some positions may qualify for the Public Service Loan Forgiveness Program. For moreinformation, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programsOur Culture & EnvironmentWe believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.The Division of Aging & Adult Services is one of four divisions within the Office of Community Access & Independence in the Colorado Department of Human Services (Department). The Division exists to provide leadership and supervision to all 64 County Departments of Human Services in the administration of their adult protective services programs and to 16 Area Agencies on Aging (AAAs) in the administration of their programs funded through the Older Americans Act (OAA) and State Funding for Senior Services (SFSS).The Division consists of three management units that report to the Division Director. These units are: 1. State Unit on Aging2. Adult Protective Services3. Data, Finance and Program Accountability We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
EXAMPLE OF DUTIES
The Office of Adult, Aging and Disability Services, Aging & Adult Services welcomes your interest in the Salesforce Administrator position. The purpose of this position is to serve as the subject matter expert for the support and maintenance of the Division’s data system for monitoring activities of the Area Agencies on Aging (AAAs) for the State Unit on Aging (SUA). This data system is the primary mode by which all federal Older Americans Act (OAA) and State Funding for Senior Services (SFSS) programs in the State of Colorado are tracked and reimbursed. Over $60 million in services a year to older Coloradans are entered into this data system, making this position critical to these services. This position has the primary responsibility for the maintenance and support of all data system issues, fixes, support and monitoring. Responsibilities in this position include: System security, which includes security reviews, maintenance, and security event responseSystem configuration and coding, which includes management of custom code, management of system configuration, and the design and building of new functionality and upgradesMaintenance and support of system interfaces, including upgrades and new builds, when necessaryAssist with overall planning with respect to data system development and maintenance, including acting as liaison between the SUA team, the contract vendor and the software vendorComplete daily work projects to ensure that the SUA unit provides timely, accurate, and adequate support, technical assistance, and training on the system to the more than 350 users around the State of Colorado.Complete daily work tasks and projects necessary to the successful operation of the systemIdentify and develop system modificationsLead all aspects of design and maintenance related to system security, custom code, and system interfacesEnsure help desk tickets and daily maintenance is managedIdentify region by region and statewide training needs based upon system usageProvide technical assistance and consultation to county staffParticipate on external task forces, committees or work groups to provide input, guidance, and clarification on functionality as they relate to policy and legislative changes that may require a modification of the system or security infrastructure
MINIMUM QUALIFICATIONS
Education and Experience: Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Technology, Public Policy, Public Administration, Business Administration, Human Services, or other related field of study. ANDThree years of database system experience with experience in system testing, troubleshooting, reporting and providing tech support.**Unofficial transcripts are required to include your education course work for this position.**Substitutions: A combination of work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year for year basis for the bachelor's degree.A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment may be substituted for the experience on a year-for-year basis.Special QualificationsRequires at least two years’ experience with a Salesforce data system.Salesforce Administrator Basic Certification is required or must be achieved within 60 days of hire.Preferred Qualifications: Salesforce Administrator Advanced Certification or Developer CertificationAbility to function as a systems administrator, which includes system monitoring, security set up, user set up, technical assistance, report development, acting as a liaison with technical and programmatic staff, providing county support, and making technical recommendations Experience in state/county government operationsExperience in extracting and analyzing dataExperience in making technical and training recommendations based upon system supportExperience in software change controlExcellent written and oral communication skillsStrong organizational skillsExcellent attention to detailAdvanced analytical and problem-solving skillsSelf-motivatedDedicated and detailed oriented with the ability to work both independently and collaborating with a teamExperience in Salesforce Lightning, Heroku, Angular, MuleSoft Anypoint, Einstein AnalyticsConditions of Employment: Travel may be required to conduct training and program monitoring activitiesAbility to pass standard background checkFormer State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS. APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
SUPPLEMENTAL INFORMATION
How to Apply (PLEASE READ CAREFULLY)Applicants are encouraged to attach a cover letter and resume to their application. Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered. Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below. Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Comparative Analysis ProcessThe comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. ADAAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791. Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it. For Recruiting questions, please contact [email protected] ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado We are CDHSOpt in below to receive text message updates on CDHS recruiting events!CDHSCareersAbout UsIf your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plansMedical and dental health plansEmployer supplemented Health Savings AccountPaid life insuranceShort- and long-term disability coverage10 paid holidays per year plus vacation and sick leaveBenefitHub state employee discount programEmployee Wellness program MotivateMeExcellent work-life programs, such as flexible schedules, training and more *Some positions may qualify for the Public Service Loan Forgiveness Program. For moreinformation, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programsOur Culture & EnvironmentWe believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.The Division of Aging & Adult Services is one of four divisions within the Office of Community Access & Independence in the Colorado Department of Human Services (Department). The Division exists to provide leadership and supervision to all 64 County Departments of Human Services in the administration of their adult protective services programs and to 16 Area Agencies on Aging (AAAs) in the administration of their programs funded through the Older Americans Act (OAA) and State Funding for Senior Services (SFSS).The Division consists of three management units that report to the Division Director. These units are: 1. State Unit on Aging2. Adult Protective Services3. Data, Finance and Program Accountability We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
EXAMPLE OF DUTIES
The Office of Adult, Aging and Disability Services, Aging & Adult Services welcomes your interest in the Salesforce Administrator position. The purpose of this position is to serve as the subject matter expert for the support and maintenance of the Division’s data system for monitoring activities of the Area Agencies on Aging (AAAs) for the State Unit on Aging (SUA). This data system is the primary mode by which all federal Older Americans Act (OAA) and State Funding for Senior Services (SFSS) programs in the State of Colorado are tracked and reimbursed. Over $60 million in services a year to older Coloradans are entered into this data system, making this position critical to these services. This position has the primary responsibility for the maintenance and support of all data system issues, fixes, support and monitoring. Responsibilities in this position include: System security, which includes security reviews, maintenance, and security event responseSystem configuration and coding, which includes management of custom code, management of system configuration, and the design and building of new functionality and upgradesMaintenance and support of system interfaces, including upgrades and new builds, when necessaryAssist with overall planning with respect to data system development and maintenance, including acting as liaison between the SUA team, the contract vendor and the software vendorComplete daily work projects to ensure that the SUA unit provides timely, accurate, and adequate support, technical assistance, and training on the system to the more than 350 users around the State of Colorado.Complete daily work tasks and projects necessary to the successful operation of the systemIdentify and develop system modificationsLead all aspects of design and maintenance related to system security, custom code, and system interfacesEnsure help desk tickets and daily maintenance is managedIdentify region by region and statewide training needs based upon system usageProvide technical assistance and consultation to county staffParticipate on external task forces, committees or work groups to provide input, guidance, and clarification on functionality as they relate to policy and legislative changes that may require a modification of the system or security infrastructure
MINIMUM QUALIFICATIONS
Education and Experience: Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Technology, Public Policy, Public Administration, Business Administration, Human Services, or other related field of study. ANDThree years of database system experience with experience in system testing, troubleshooting, reporting and providing tech support.**Unofficial transcripts are required to include your education course work for this position.**Substitutions: A combination of work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year for year basis for the bachelor's degree.A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment may be substituted for the experience on a year-for-year basis.Special QualificationsRequires at least two years’ experience with a Salesforce data system.Salesforce Administrator Basic Certification is required or must be achieved within 60 days of hire.Preferred Qualifications: Salesforce Administrator Advanced Certification or Developer CertificationAbility to function as a systems administrator, which includes system monitoring, security set up, user set up, technical assistance, report development, acting as a liaison with technical and programmatic staff, providing county support, and making technical recommendations Experience in state/county government operationsExperience in extracting and analyzing dataExperience in making technical and training recommendations based upon system supportExperience in software change controlExcellent written and oral communication skillsStrong organizational skillsExcellent attention to detailAdvanced analytical and problem-solving skillsSelf-motivatedDedicated and detailed oriented with the ability to work both independently and collaborating with a teamExperience in Salesforce Lightning, Heroku, Angular, MuleSoft Anypoint, Einstein AnalyticsConditions of Employment: Travel may be required to conduct training and program monitoring activitiesAbility to pass standard background checkFormer State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS. APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
SUPPLEMENTAL INFORMATION
How to Apply (PLEASE READ CAREFULLY)Applicants are encouraged to attach a cover letter and resume to their application. Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered. Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below. Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Comparative Analysis ProcessThe comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. ADAAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791. Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it. For Recruiting questions, please contact [email protected] ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
State of Colorado
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