Salesforce Administrator - Technical Customer Support
lieu
--
Rôle
Administrateur
Contrat
Freelance
Salaire
--
Role: Technical Support as a very skilled Salesforce admin (this is not a normal 'tech support' role, you need to be a 'best in the class' Salesforce admin). Our admins are stellar, you'll work with incredibly talented people.
Location: Europe. Ideally: UK, France, Spain, Netherlands, but open to other EMEA countries.
Description: Support our customers! You'll primarily respond to technical support cases. Secondarily: help with documentation of features, Product on ticket definitions (you'll learn customer use cases) and with QA on any open issues.
Responsibilities
Location: Europe. Ideally: UK, France, Spain, Netherlands, but open to other EMEA countries.
Description: Support our customers! You'll primarily respond to technical support cases. Secondarily: help with documentation of features, Product on ticket definitions (you'll learn customer use cases) and with QA on any open issues.
Responsibilities
- Customer support technical case resolution
- Occasionally test app features and bugs
- Aid with product documentation & the Product team
- Work with QA on feature functionality
Requirements
- 3+ years of Salesforce admin experience as a consultant working across multiple orgs. Advanced Administrator and/or Platform App Builder preferred
- Excellent English written and oral communication
- Detailed and organized
- Happy working from home & from home
- Self-learner
What We Offer
- An incredible team of smart and supportive people
- A chance to learn and get hands on experience with some of the most challenging aspects of Salesforce and other technologies (not everything we're building is on Salesforce)
- A deep feeling of satisfaction and completion. Unlike a traditional services company, our implementations help further the roadmaps of our products, working as a total team (product/implementation/support/marketing). Our goal as a company is to make customers successful.
- Work from home
Why is our work important: Our apps provide our customers what they're looking for with Events and Payments without being hard to set up. Most apps in our space take weeks to implement, ours take hours, and they work more flexibly, achieving significantly more functionality than our competitors.
Trajectory: IC (individual Contributor) or Management. We're a 32 person team growing quickly. We're at the precipice of the classic SaaS hockey stick growth chart and are now starting to scale, so those who produce will be able to define their own path. We deliver a bigger scope of your responsibilities than larger companies and your impact will be directly quantifiable to the success of the company and our customers.
Report to: Director of Customer Success
Onboarding Process: Work closely with many team members to learn different aspects of our apps over the course of many months, but you'll be expected to start contributing within a few days.
What the job will bring you: Tackling complex architectural software concepts with Salesforce and full stack technologies as a team, development pipeline management with Github, working with customers, and a deep level of satisfaction from launching apps helping customers go live.
Benefits: Maternity/Paternity Leave, Annual Company Trip, Stock options
Note: You'll be wired money monthly as we do not have any entities outside of the US. Effectively a contractor, but full-time with us.
Trajectory: IC (individual Contributor) or Management. We're a 32 person team growing quickly. We're at the precipice of the classic SaaS hockey stick growth chart and are now starting to scale, so those who produce will be able to define their own path. We deliver a bigger scope of your responsibilities than larger companies and your impact will be directly quantifiable to the success of the company and our customers.
Report to: Director of Customer Success
Onboarding Process: Work closely with many team members to learn different aspects of our apps over the course of many months, but you'll be expected to start contributing within a few days.
What the job will bring you: Tackling complex architectural software concepts with Salesforce and full stack technologies as a team, development pipeline management with Github, working with customers, and a deep level of satisfaction from launching apps helping customers go live.
Benefits: Maternity/Paternity Leave, Annual Company Trip, Stock options
Note: You'll be wired money monthly as we do not have any entities outside of the US. Effectively a contractor, but full-time with us.
Blackthorn.io
Share this job
