Sr. Salesforce BSA

Skechers is a global footwear and apparel brand where you will see that your work has impact on day one. Our Enterprise Applications team is focused on modernizing our tech stack to support Skechers’ growth worldwide. This
role will empower you to drive forward our Salesforce initiatives across Salesforce Service Cloud and Consumer Goods Cloud.

As a Senior Salesforce Business Systems Analyst, you will work closely with the Salesforce Product Manager to oversee the customization, implementation, and ongoing management of Salesforce solutions. You will work with stakeholders to define business needs, implement product strategy, and have a direct impact on the lifecycle of the Salesforce systems. You will work with both internal and external technical teams on design, building solutions, unit testing, and driving forward Salesforce initiatives around the globe. You will play a crucial role in maximizing the value derived from the CRM (Customer Relationship Management) investment, streamlining processes, and enhancing overall business performance.

Our team culture prioritizes innovative thinking, embraces diversity, encourages creativity, values active listening, and promotes collaborative work among all team members.

RESPONSIBILITIES

• Support the end-to-end product management process from idea generation, requirements gathering, prototyping, and delivery
• Facilitate and lead effective discussions during meetings with stakeholders and cross-functional teams to drive
• Salesforce initiatives
• Research solutions and formulate proposals to solve requests from business partners
• Supervise configuration, quality assurance, testing, and deployment across Salesforce systems
• Collaborate with Skechers and SI technical teams to ensure high data quality and reduce customization in the
• design, development, configuration, and enhancement of Service Cloud, Sales Cloud, and CloudCraze platforms
• Conduct data analysis to support integration and system improvements
• Ensure high reliability of integrations between Salesforce and third-party platforms
• Facilitate the resolution of complex issues that arise within the Salesforce platform
• Co-manage the project/ticket backlog with the product manager, and facilitate backlog grooming with development team
• Conduct analysis to quantify how features are performing, level of customer satisfaction, and provide suggestions for improvements
• Develop and maintain documentation on processes, policies, application configuration, and end-user job aids
• Provide comprehensive user training and foster user adoption

QUALIFICATIONS

• Recommended Salesforce Certifications: Administrator, Advanced Administrator, Platform App Builder 2
• Experience using Salesforce data tools (Data Loader, DemandTools, VS Code) and analyzing large volumes
• of data
• Experience with integrations, integration patterns and understanding how to integrate Salesforce with thirdparty systems via web services (REST & SOAP, JSON & XML, etc.)
• Experience with configuration of all new and existing Salesforce features, including Amazon Connect and
• Service Cloud Voice, Einstein features, Tableau, chatbot, Retail Execution, Forecasting & Territory
• Management.
• Excellent verbal and written communication skills
• Self-directed and comfortable working in fast-paced environments
• Able to solve complex problems and offer new perspectives on existing solutions
• Proficiency in Microsoft Office and product management tools (i.e., Atlassian suite)

WORK EXPERIENCE

• Minimum 5 years of business analyst experience working with enterprise applications
• Experience working with Sales Teams, Sales Analysts or back-office sales support teams
• Experience working with Customer Service teams in a call center or customer support center environment
• Minimum 5 years of professional experience in the Salesforce ecosystem
• Minimum 3 years of Salesforce Service Cloud experience
• Minimum 3 years of Salesforce Sales CRM experience
• Experience with Salesforce Lightning platform (preferred)
• Experience with Salesforce B2B Commerce Cloud (preferred)
• Experience implementing Salesforce applications on a global scale
• Experience setting up and maintaining DevOps solution

JOB-RELATED EDUCATION

• B.S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another
• relevant field of study, or equivalent work experience.

Compensation at this role is $130,000 - $160,000 annually.

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [email protected].
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.