Salesforce Commerce Cloud Business Analyst (REMOTE)

il y a 1521 jours

lieu
null, Remote, US
Rôle
Business Analyst
Contrat
CDI/CDD
Salaire
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Overview:DEG is looking for a Salesforce Commerce Cloud Business Analyst who will be a key player on several complex projects throughout the project life cycle. The Salesforce Commerce Cloud Business Analyst will use their expertise to work with customers to understand their business processes, requirements, and business needs to provide a recommended solution. They will be responsible in identifying gaps and potential risks and advise solutions to drive to a successfully delivered project.
In this role, you will create accurate and complete specifications and deliver solutions that meet our client’s business requirements and goals. You will also know how to lead a team and interact with clients. This is an exciting opportunity for a person to solve business problems, design systems, and have a direct impact on client’s lives. This role is an excellent balance between technical and client interaction.DEG is a growing company with an employee-centric culture and high regard for technology. Our highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact. With competitive benefits and a dedication to work-life balance, DEG has been named one of the best places to work in the country.
Responsibilities

Leads customers through design and functional discussions, ensuring a thorough understanding of the customer’s business processes and requirements
Provides recommendations on customer solution based on existing gaps between system capabilities and customer business needs and goals
Acts as the Subject Matter Expert on the functional capabilities of the commerce platform Salesforce Commerce Cloud
Defines functional business requirements and creates specification documentation
Collaborates with core project team members to accurately capture requirements, manage scope and project timeline
Provide customer specific training and documentation on the commerce platform and any customizations specific to the customer project
Ability to step in and quickly assess a support client's needs to execute platform assistance or recommendations for enhancements

Qualifications

Bachelor’s Degree (degree or combination of equivalent education and experience)
5 years of experience as a Business Analyst in an Ecommerce or related environment.
Experienced in Salesforce Commerce Cloud platform or equivalent experience required, knowledge or experience with other ecommerce platforms is a plus
Strong written and verbal communication skills, specifically in technical writing and functional specification documentation
Ability to step into any situation and lead the customer and 3rd party partners to the best solution based on needs and best practices
Ability to work on multiple projects at a time, in a fast-paced environment and to adapt to changing tasks
Working knowledge of HTML, CSS, XML
Proficient knowledge of Google Slides, Sheets, Docs (Microsoft PowerPoint, Excel, Word)
General working knowledge of the following business functions or concepts or demonstrate willingness and ability to rapidly learn and apply knowledge:
- ecommerce Business Process and Flow Best Practices
- Data Mapping and Modeling
- User experience design and usability
- Analytics and ecommerce metrics and tagging
- Merchandising, content management, site search optimization
- Digital Marketing (SEO, Paid Search, email, Social)
- Order management, payment process, fraud, taxation, fulfillment, customer service
Must have Salesforce Commerce Cloud experience
Salesforce Marketing Cloud experience (nice-to-have)

Benefits

Multiple health plan options, including independent insurance and pre-tax FSAs
Life insurance, AD&D, and short- and long-term disability with company-paid premium
Ample paid time off, holidays, and flex time
Generous full paid leave for new parents, including parental, maternity, paternity, and adoption leave and assistance
Military leave for active duty service members deployed to full-time service
Disaster leave in the event of a natural disaster
401(k) retirement savings plan with company-sponsored matching program

DEG is an equal-opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About DEG

Digital Evolution Group (DEG) was founded in 1999 as a small web development firm in Kansas City. Since then, we’ve grown to become DEG, a member of the Dentsu Aegis Network and global full-service digital experience agency crafting solutions that help clients meet their business objectives. While other shops are now working to become digital, we were born here.

Digital is in our DNA. And our associates are always evolving and finding new ways to collaborate together to solve our clients’ toughest challenges. After all, at DEG the best idea wins—no matter where it comes from or who thought of it.

Here, you can grow and pursue your passions, prioritize your family, contribute to your community, and actively travel. Our “work hard, play hard” mentality provides everyone with a fun, casual work environment that embraces new and better ways to do things, and new and better things to do for our clients.

The question you must now ask is: Are you ready to evolve?