Salesforce Administrator

il y a 701 jours

Description:

Primary Salesforce lead supporting cloud environment of 75+ users.
First source of troubleshooting and training for all native Salesforce.com processes as well as custom Salesforce Communities application which is being used as an ecommerce platform.
Technology liaison for business projects and decisions pertaining to Salesforce’s connection to the company’s ERP, Syteline.
Management of company licenses and contracts for Salesforce.
Technical lead for Salesforce implementations and expansions; works with business users to define requirements and translate the business needs into technical design.
Develops and maintains documentation on processes, policies, application configuration, and help related materials.
Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations such as lead generation.
Maintain company standards and IT best practices.
Assist with planning/budgeting for future expansion projects as it relates to business growth, efficiencies, and routine upgrades.
Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, etc.
Develop and maintain Salesforce reports and dashboards for Sales and Marketing.
Maintain security such as user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights.

Requirements:

BS Computer Science, MIS or related field strongly preferred.
Minimum of 2 years relative work experience
Ability to work efficiently under fast paced work environment while managing multiple priorities
Salesforce administration experience
Experience working with Salesforce Communities
Experience working with Service Cloud and Salesforce Chat
Proven exposure and experience with Salesforce platform tools and languages such as Apex, Lightning Components, Process Builder, Flow, and Workflow
Experience designing and implementing Salesforce solutions in the sales, service, marketing, and data clouds