Salesforce Admin (Business Data Analyst I)

Salesforce Support & Level I Administrator

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Essential Functions of the position include:

• Address daily support needs of users through Cases Queue
• Analyze data quality and manage deduplication process
• Design and/or update CRM reports and dashboards to effectively measure key business metrics for success
• Execute a cadence to share system information to key business stakeholders
• Capture user feedback to improve or enhance the CRM user experience, education or awareness
• Manage system updates/uploads
• Maintain Project and Case data within the CRM tool
• Advance skills and knowledge of declarative development of CRM
• Share and execute ideas to improve utilization, adoption, and ROI from Salesforce
• Keep abreast of new Salesforce features and functionality to provide recommendations for process improvement when warranted
• Manage users to maximize license utilization; set-up new users, deactivate inactive users and maintain current user roles and profiles

Qualifications include :

• Bachelor’s degree or equivalent work experience
• 1+ years’ experience with Salesforce CRM preferred
• Remote role with preference given to Dayton, OH; Eden Prairie, MN or North Mankato, MN area locations

Knowledge and Skills

• Experience as a database administrator or with Taylor Salesforce CRM processes
• Strong oral and written communication skills with demonstrated ability to communicate with all levels of the organization
• The ability to manage and coordinate multiple activities and shifting priorities under tight deadlines
• Self-starter who is able to manage day-to-day workload and escalate questions appropriately
• Ability to drive initiatives and projects from start to finish
• Team player with ability to work in leadership and individual contributor assignments
• Strong analytical and problem-solving skills, and ability to drive issue to resolution
• Ability to promote communication and collaboration across the business, working well with individual contributors to company executive levels
• Project management or navigating complex business processes experience
• Experience as a Salesforce Administrator a plus
• Data governance, account hierarchy and relationships and complex business processes a plus

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.