SFDC Admin and Data Analyst

The Salesforce Administrator and Data Analyst will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical, reporting and communication skills who can interface directly with our team to understand their needs in order to administer and enhance the system accordingly, and lead key SFDC and Business reporting, so LG can delight our customers. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training & governance, create reports/insights and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields, as well as helping to define and enable key usages rules and operating principles.

Responsibilities:

• Manage new releases of SFDC and efficiently roll out new features. Create and Manage Changes to the System, modifying the system to increase benefits and usability
  • Create and maintain fields, views, reports, dashboards, campaigns, custom objects, processes and governance for Salesforce

  • Handle on-going customization/ alteration of Salesforce.com, including Report and Dashboard Creation and Maintenance

  • Understand proactive reporting needs and key system reports for sales and marketing (ad hoc exec requests to regular weekly/monthly business views)

  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment; user satisfaction

  • Manage system changes without interruption to the user and communicate system changes to the users in advance so they understand the change and how to use it prior to implementation
• Maintain System, Security and Integrity (plus organizing and cleaning as needed)
  • Map Salesforce.com hierarchy and territories in response to personnel changes

  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes

  • Grant/ remove and maintain user licenses

  • Maintain security including sharing rules and security levels

  • Design, Create and maintain user roles, profiles and hierarchies

  • Monitor application storage usage and archive data as needed
• User Assistance, Training, Adoption and Satisfaction
  • Create and administer training to existing or new users/groups

  • Provide one to one training to end users on an on-going basis

  • Expand use of Salesforce.com – attend planning meetings, assist with determining if /how Salesforce.com can be used in new ways as opposed to purchasing a new internal system

  • Assist management to create processes in Salesforce.com to help monitor activities, trends, sales and leads

  • Monitor and report on usage and mentor users/groups needing assistance

  • Be the company SME on Salesforce.com and provide support as needed
• Process Creation, Documentation and Maintenance
  • Data Quality, Migration and Maintenance, manage duplicate records and monitor and improve data quality (importing data / data integrity)

  • Monitor neglected accounts and contacts as appropriate and monitor and maintain exception logs for back end system integration with SFDC

  • Develop complex, macro driven reports to summarize system information for Senior Management

  
  

ESSENTIAL REQUIREMENTS:
They must have solid Salesforce.com skills and ideally, understand the general concepts of Customer Relationship Management (CRM) and key reporting functionality. Most importantly they should be proactive, organized and logical.

• QUALIFICATIONS:
  3 to 5 years of Salesforce administration experience
• In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems
• Data Loader and Import Wizard (experience using these two would be important)
• Knowledge of Sales Cloud and Service Cloud (we use both)
• Salesforce Lightning experience (its SF’s new version of their platform)
• Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
• Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
• Salesforce.com Administrator certification is required
• Detail oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, as well as part of a team
• Proven ability to utilize Salesforce.com as a sales analysis tool
• Minimum expectation of a Bachelors degree OR equivalent education/experience
• Team player with positive “Can-do” attitude
• Great communication skills with enthusiastic personality
• Computer literate and proficient in standard office applications Word, Excel and Outlook
• Strong problem solving skills, data and software applications

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.