AVP Systems Integration - Salesforce Platform
lieu
Detroit, Michigan, United States
Rôle
Autre rôle
Contrat
CDI/CDD
Salaire
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Overview:
This team member is responsible for leading, developing and monitoring all aspects of GM Financial's Salesforce.com (SFDC) platform from a technical aspect. This team member is responsible for the architectural design associated with the Salesforce platform. This team member manages a team of technically skilled individuals who develop code based solutions within Salesforce's cloud based platform such the code based solution is required because the platform does not provide out of the box administrative level functionality to meet business requirements.
Responsibilities:
JOB DUTIES
- Function as Salesforcecom (SFDC) Technical Architect/Administrator/Developer
- Create tools, products or enhancements to increase efficiency, profitability and volume of current company programs
- Implement projects to carry out to execute on company initiatives and strategies
- Develop process to integrate GM Financial's internal systems and other vendor systems with GM Financial's SFDC systems
- Coordinate with ITS to ensure enhancements do not affect systems or programs in production
- Deliver projects within timeline to meet internal/external expectations
- Coordinate with internal/external technical groups to monitor GM Financial's integration points into SFDC to include all messaging and processes associated with sending and receiving data to and from Salesforce
- Manage prioritized projects amongst team members while providing guidance and motivation
- Oversee SFDC change management by coordinating documentation; establishing and maintaining these processes within the department
- Assist with planning future strategy based on current product results and market information
- Perform other duties as assigned
- Conform with all company policies and procedures
Knowledge
- Advanced knowledge of communications principles and practices
- Advanced knowledge of Salesforce.com
- Advanced working knowledge of reporting systems and languages to include SQL and SAS
- Must understand and embrace the principles of GM Financial
Skills
- Ability to effectively interact with internal and external customers
- Ability to manage assigned tasks and responsibilities with minimal supervision
- Ability to select, lead, evaluate and develop employees
- Advanced analytical skills
- Advanced Word, PowerPoint, Excel and Project Management skills
- Excellent oral and written communication skills
- Solid ability to select, lead, evaluate and develop employees
- Understanding of auto finance industry loan operations
Education
- Bachelor’s Degree Computer Science degree required
Experience
- 5-7 years direct development experience using technologies applicable to the Salesforce.com platform required
- 5-7 years managerial experience preferred
Licenses
- Salesforce Administrator, Salesforce Advanced Administrator, Force.com Developer, Salesforce Sales Cloud Consultant, Salesforce App Builder required
Working Conditions
- Normal, fast-paced office environment
- Strong focus on providing quality service to internal and external customers
- Flexible schedule with possibility of working long hours
- Subject to daily service level requirements
- Must be able to deal with stressful office conditions while troubleshooting problems
- Must be able to operate a motor vehicle (company, personal or rental) for traveling from one work location to another work site
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GM Financial
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