Remote Salesforce Admin

Position summary: The Salesforce Admin works as a member of the Development Team within the CallTower Technology Group. The Development Team within the Technology Group is responsible for developing, maintaining, and testing customer facing, real time software. The Salesforce Admin is responsible for maintaining CallTower’s Salesforce instance. This includes using Salesforce best practices when updating or adding functionality to all objects, forms, dashboards, profiles, reports etc. The Salesforce Admin acts a liaison between all teams to ensure that the CRM is has a consisted feel for all. The Salesforce Admin is responsible for managing and prioritizing all requests and releasing updates in a timely manner.

Position responsibilities:

Serve as primary system administrator for the Salesforce.com environment with 100+ users

Effectively scope and prioritize business requirements from key stakeholders and develop solutions in Salesforce that meet their direct needs

Manage Salesforce.com data feeds and other integrations

Break down complex projects into chunks, then design & execute against a work plan communicating deliverables regularly and avoiding preventable fire drills

Build efficient, robust processes and scalable systems for a fast-growing, continuously changing organization

Understand and be able to communicate technical information to non-technical business-focused leaders

Own, document, and be expert in processes, objects, and automations related to Salesforce

Partner with and influence others well for cross-team initiatives

Proactively offer best practice advice and recommendations, often extending beyond Salesforce to topics around overall systems architecture and CRM best practices

Monitor systems and respond quickly to problems, outages, or other usability concerns What You Will Need To Know/have

Strong stakeholder management skills, ability to foster good business relationships and collaborate with business leads and stakeholders

Relentless focus on doing what's right for the business and a willingness to take on the tough challenges to support growth with a roll-up your sleeves mentality

Strong communication skills, both written and verbal in English, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users

Strong organization and project management skills

Desire to continue learning additional systems and platforms

Assist in training of new users, and grow the Salesforce.com skill set across the organization

Effectively act as the liaison between users, vendors and the application development teams

Work independently with members of the user community to define and document development requirements

Other duties and assignements as assigned by CallTower and manager

Essential skills and experience:

3+ years of Salesforce Admin experience, preferable in a high-growth B2B SaaS environment

Strong competency with Salesforce automations, including building flows, process builders, workflow rules, and formula fields

Relevant Salesforce certifications (Administrator, App Builder) : Salesforce.com Admin (ADM201 and ADM211)

In-depth understanding of Salesforce permissions, roles and profiles, org-wide defaults, and sharing sets

Experience with Salesforce Service Cloud, Sales Cloud and Marketing Cloud, Lightning

Experience with HubSpot and other marketing applications

Apex and/or LWC skills are a plus

Must demonstrate exceptional verbal and written communication skills

Must demonstrate ability to communicate effectively at all levels of the organization

Excellent project management skills and a positive attitude

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Creative and analytical thinker with strong problem-solving skills