Salesforce Suite Developer (9 month FTC)

il y a 1526 jours

lieu
London, England, UK
Rôle
Développeur
Contrat
CDI/CDD
Salaire
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The Salesforce Suite Developer will lead the ongoing development of our Salesforce deployment and including the development of Sales Cloud, Service Cloud, Pardot, Tableau and Communities. The successful candidate will have a record of success in improving processes and functionality within the Salesforce platform. The developer will work closely with functional leaders, organisational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, Business Development, Continuous Improvement, and our core program business processes. This role includes elements of project management, administration, and data analysis. The Salesforce Developer will be responsible for the executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Key responsibilities and deliverables

Serve as the Lead for the internal Administrators for our Salesforce environment with ~2,600 users
Work as part of a GT&I team of three focused on Salesforce development, liaising closely with the MBD team.
Support both IT & MarTech Administrators with basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce side endpoints and inbound/outbound data feeds from/to third party software integrations
Coordinate the evaluation, scope, and completion of new development requests according to Salesforce best practice
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce skill set across the organisation
Effectively act as the liaison for the MarTech leadership and function leads within the firm to progress developments with Salesforce and integrated applications
Work independently with members of the user community to define and document development requirements
Support the MBD Product Owner and Leadership with the Roadmap of the platform

Key requirements

Participate in technical design sessions; develop technical solution documentation aligned with the business objectives
Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation
Develop custom solutions and interfaces on top of the Salesforce platform
Execute test plans to ensure quality delivery
Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed
Provide estimates and work breakdown structures for assigned tasks
Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organisation
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Experience

Salesforce Platform Developer (I) certification is essential
Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, App Cloud, Communities, Pardot, Tableau and AppExchange solutions
Extensive experience customising Salesforce platform
Extensive experience with Salesforce automation tools (workflow, process builder, visual flow)
Experience with Salesforce sharing, visibility, and data architecture and knowledge of best practices
Proven ability to develop and optimise integrated business processes across objects
Experience with CI/CD DevOps solutions such as the Atlassian Suite (Bitbucket, Bamboo)
Proven ability to deliver scalable solutions
Experience of agile methodologies/SCRUM

Competencies

Excellent client-facing written and oral communications skills
Team player able to develop strong working relationships and create a positive impression with people of all levels
Strong influencing and stakeholder management skills – keeping calm under pressure
Delivery focused, with proactivity, drive, determination, and energy
Logical thinker, with strong project management skills and commitment to continuous innovation
Professional and technical credibility

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.