Salesforce Business Analyst Job Description


Salesforce Business Analysts are responsible for gathering requirements, business process analysis. Business Analysts are responsible for the management of complex multi-cloud CRM consulting projects. Business Analysts are responsible for performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high-quality software project deliveries, including Analysis, Design, Development and Quality Assurance.

Salesforce Business Analyst Salary

Country Experience Permanent Freelance
USA Junior $105,100 $80 per hour
USA Mid $120,900 $105 per hour
USA Senior $137,000 $130 per hour
UK Junior £45,500 £500 per day
UK Mid £60,500 £600 per day
UK Senior £70,300 £700 per day

Main responsibilities

Understand the business needs

One of the main responsibilities of a Salesforce Business Analyst is to understand the issues, ins, and outs of the business. He helps with the drafting of the specifications and participates in the framing of the Salesforce project.

He must understand how the company operates on a daily basis and its objectives in order to propose appropriate solutions.

Configure Salesforce

His Salesforce management skills make it a valuable aid when developing new solutions.

Depending on the organization and size of the project team, the Business Analyst Salesforce can be more or less involved in implementing the solutions to be put in place. He is nonetheless one of the referents since he took part in the framing.

Analyze and report

Thanks to his good knowledge of data and tools, the Business Analyst identifies performance indicators (KPIs) and sends recommendations to management.

In Salesforce, he will have to configure reports and dashboards according to the needs of each user profile.

Prepare and facilitate the workshops

It conducts training workshops for administrators and end users. It supports users in using the new Salesforce features.

Qualities needed

  • Good verbal and written communication skills
  • Soliciting, gathering and analyzing user input and requirements
  • Creating wireframe documents with information architecture
  • Authoring requirements, definition and related documentation
  • Experience working with creative and technical project teams


Essential tools

Career Evolutions

  • Salesforce Project Manager
  • Business & System Analyst
  • Business Intelligence Manager

Stay informed!

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