Senior Salesforce Developer - Service Cloud Specialist

361 days ago

Senior Salesforce Developer - Service Cloud Specialist

Key Responsibilities:

Design, develop, and implement Service Cloud solutions to meet business requirements and improve customer service capabilities.
Lead end-to-end implementation of Service Cloud projects, including Experience Cloud integration, Salesforce Einstein AI configuration, and Einstein bot setup.
Configure messaging in-app with Einstein bot and live agents to facilitate seamless communication and support interactions.
Implement Knowledge Articles with Einstein recommendation to empower customers with self-service options and enhance resolution efficiency.
Develop and optimize skill-based Omni channel routing to ensure inquiries are routed to the most appropriate agent or team.
Utilize Apex, Flow, Lightning Web Components (LWC), and Lightning to customize and extend Service Cloud functionality as needed.
Collaborate with cross-functional teams to gather requirements, define project scope, and deliver solutions that align with business objectives.
Provide technical expertise and guidance to team members, fostering knowledge sharing and continuous improvement.

Qualifications:

Bachelor’s degree in computer science, Engineering, or related field.
Minimum 7 years of experience in Salesforce development, with a focus on Service Cloud.
Salesforce Service Cloud Certified.
Demonstrated experience in completing 2-3 projects in Experience Cloud implementation, Salesforce Einstein AI, and Einstein bot setup.
Proficiency in messaging in-app with Einstein bot and live agents, as well as configuring Knowledge Articles with Einstein recommendation.
Strong expertise in skill-based Omni channel routing for efficient communication management.
Extensive knowledge of Salesforce technologies, including Apex, Flow, Lightning Web Components (LWC), and Lightning.
Excellent communication skills and ability to collaborate effectively with stakeholders at all levels.
Proven track record of delivering high-quality solutions on time and within budget.