Technical Program Manager, WWRO CRM Security and Compliance

• Degree in Computer Science, Engineering, Mathematics, or 3+ years equivalent experience in a technical field
• 3+ years working with Salesforce configurations
• 3+ years of industry experience in developing software or services
• 3+ years experience in program management or equivalent experience
• A basic understanding of security concepts like authentication, least privilege, regulatory compliance, and security architecture
• Basic understanding of how to remediate the OWASP Top 10 web application security risks

Job summary
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“Cloud Computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

Join us in building on AWS, for AWS!

The AWS Worldwide Revenue Operations Customer Relationship Management (WWRO CRM) team is looking for a passionate, innovative, results-oriented Senior Technical Program Manager to join our security and compliance team.

As a Technical Program Manager on the Security and Compliance team, you’ll have a unique opportunity to innovate in the security space of Customer Relationship Management (CRM) and Salesforce. You will lead technical programs building security tools that scale efficiently and support a wide spectrum of use cases. Responsibilities include the collection of business and systems requirements from customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design and implementation efforts, coordinating across multiple teams to develop optimal solutions. You will make appropriate tradeoffs to optimize time, goals, customer impact and desired outcomes to internal cross-functional teams.

The right candidate will possess a strong program management background, will have demonstrated experience leading projects, and will have a well-rounded technical background. As a Technical Program Manager, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. We have a fantastic team. A desire to earn trust and enjoy working with other great individuals is a must.

Other Preferred locations:

• Seattle, WA
• Arlington, VA
• Boston, MA
• Dallas, TX
• Denver, CO
• Jersey City, NJ
• Atlanta, GA

About Us

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key job responsibilities

• Provide technical leadership by facilitating solution/design/architectural discussions; find and research ways to utilize AWS tools and Salesforce Platform to improve security.
• Own security initiatives, resources, and timelines.
• Work with a cross-functional scrum teams to deliver projects in iterative release cycles.
• Identify, anticipate, assess, track and mitigate issues, risks, roadblocks and escalations at multiple levels.
• Create, maintain, and communicate project status to stakeholders
• Manage and partner with cross-functional teams to complete security campaigns.
• Participate in team level security reviews and consultations.

A day in the life
You will operate with high autonomy owning security campaigns and bar-raising initiatives. This role has a high level of discretion to own and move projects forward to meet target dates you defined. As a team, we manage approvals for data access and significant configuration changes to the system. Although not daily, this role will play a significant role in addressing those consultations. You will own the definition of success metrics for your projects and the weekly status reporting.

About the team
We are an inclusive team working in various time zones across North America. We like to enjoy our work driving a high-bar for security and compliance. We celebrate our wins and we are supportive on the rare tough days. We work hard and value a work / life balance with flexibility.

• Advanced/Master's degree in Business Administration (MBA)
• 3+ years working in a security audit/reviewer role
• 5+ years experience with Salesforce and/or other CRM related technologies.
• Knowledge of system security vulnerabilities and remediation techniques
• Excellent verbal and written communication
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.