Salesforce Platform Manager

1622 days ago

Location
Bezons, France
Role
Developer
Contract
Permanent
Salary
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About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 12,000 people worldwide, with 2019 revenue of circa 5.3 billion euros. worldline.com

Who are we looking for?

We hire “doers” who enjoy continuous challenges, problem solving and have the right attitude to drive initiatives that can significantly benefit our business and clients. We are looking for individuals with enthusiasm for a fast-paced and international working environment.

The mission

The Salesforce Platform Manager manages one or several Salesforce platforms, collaborating with our talented team of functional & technical experts and administrators. As a part of the Communication, Marketing & Sales Performance team, this role works cross-functionally across our broad base of users—including Marketing, Sales, IT, Care, and Product—to gather requirements, prioritize roadmap requests, manage integrations, set expectations, and ultimately deliver thoughtful technical solutions to our user base.

The Salesforce Platform Manager will be charged with the scalability and efficiency of the managed platform(s). The role will also play an important part in maturing our QA testing, change management, and documentation processes, providing broad visibility across our teams to prioritization of requests. The ideal candidate operates both strategically and tactically, enjoys designing durable and streamlined systems, and thrives in a fast-moving environment that relies on Salesforce.com as the heartbeat of the sales organization.

Responsibilities

Design solutions within Salesforce.com to meet the needs of the business-as-usual of internal customers, with a focus on scalability and process efficiencies
Implement and manage a formal QA and change management process, including testing, deployment, and communication of changes and updates
Drive consensus among end users to design fluid processes across departments, mediating workshops and gathering requirements for future projects as necessary
Manage integrations and roadmap for our CRM ecosystem, including Salesforce.com, Salesforce CPQ, Qualtrics, Dunn & Bradstreet, Conga, BizTalk, Mulesoft and other connecting tools and databases; partner with internal teams as new technology is evaluated to determine fit & lift for implementation
Introduce true data governance with Salesforce and own data integrity, iterating on new processes, integrations, and workflows to encourage data collection and cleanse existing data; partner with Sales, Customer Success, and Marketing to guide efforts in database cleansing, data enrichment, and CRM efficiency
Manage progress of database integration efforts that result from M&A and/or technology onboarding efforts, providing visibility into roadmap and prioritization of requests as needed
Source and manage committee of Salesforce power users across teams, creating a sounding board for feature enhancements and driving adoption across the business
Partner with Sales and Marketing Operations to ensure proper database connections and flow of data between sales and marketing technologies
Develop innovative processes and shortcuts within our tools to encourage adoption, reduce redundant steps, validate & ensure proper flow of data, and streamline handoffs between teams
Reduce friction and roadblocks in Salesforce for end users; ensure validated requirements are designed into clear and easy to use systems, processes, and workflows
Provide hands-on Salesforce administrative support as required.

The preferred candidate

Is highly-organized and at ease in a senior-level professional environment
Shows a strong sense of ownership in executing projects and work streams
Has previous experience as an Apex or Java developer (Salesforce.com preferred, other SaaS solutions or web frameworks welcomed (JS / React))
Can concisely and accurately communicate issues & solutions with a good English level
Is autonomous when it comes to day-to-day functional or platform-related decisions
Possesses one or several Salesforce Certifications

Preferred Qualifications

3+ years experience in Salesforce solutions design or IT/engineer experience
Knowledge of Salesforce.com testing and deployment best practices.
Experience designing and developing Salesforce solutions at scale
Experience coaching and managing Salesforce.com administrative, technical or functional resources
Experience in managing complex databases used for sales or marketing purposes (Salesforce.com data environments preferred).

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.