Senior Salesforce Implementation Consultant
Location
White Waltham, Maidenhead, UK
Role
Developer
Contract
Contract
Salary
--
Business background
The diverse nature of the charity requires creative & complex Salesforce solutions that go far beyond a core CRM system. So we are looking for an individual who combines strong Salesforce experience with business acumen. You need to be energetic and quick to learn in order to help maintain the current fast pace of an ambitious development plan.
The Landmark Trust is a charity whose objects are to preserve sites of historic or architectural interest and to promote their enjoyment by the general public. We have approximately 250 buildings across the UK with a small number in Europe. We have an annual income of approximately £11 million a year and employ circa 500 staff, the majority of whom are part time offsite. The Salesforce system supports a diverse range of business operations including holiday booking, fund raising activities, memberships, transport tickets, building restoration & maintenance.
Summary of role
The role is to assist the IT Programme Manager:
1) To design, customize & implement salesforce system enhancements & new applications
2) With ongoing administration of the existing Salesforce CRM, applications & custom systems
Key Accountabilities
- Collate, analyse and document business requirements,
- Source, assess, cost and prototype possible solutions
- Develop Salesforce ‘clicks not code’ customizations and develop reports
- Specify & manage apex & visualforce development done by our platinum Salesforce partner
- Specify & manage API integration with the web & other third party apps
- Testing solutions and upgrades
- Train end users & support the business to create their own process documentation
- Managing sandboxes & change sets
- Extract, manipulate & upload data using Data Loader or similar apps
- Manage project Go Lives to minimize risk, maximize stability & deliver benefits
- Provide support to approximately 50 head office staff & some remote staff
- Triage, analyse and resolve incidents and information requests
- Work closely with our external salesforce partner and other suppliers to resolve issues
- Carry out system administration tasks such as user maintenance, data cleansing etc.
- To carry out other duties from time to time as may reasonably be requested
Skills
· Excellent investigation, and diagnostic skills
· Enthusiastic, organised and self motivated
· Excellent documentation and communications skills in non technical terms
· Ability to gather & analyse business requirements
· Ability to communicate clearly with colleagues at all levels
Minimum Requirements
Candidates will have
- At least 5 years experience as a Salesforce administrator for a customized implementation that goes beyond core CRM functionality including the use of Flows, Process Builder, Validation Rules & Complex reporting. Certification is desirable.
- Experience & ideally qualifications in Business Analysis
- Experience of full software development life cycle
- Experience of developing integrations with third party systems
- Experience of project management & stakeholder management
- Experience of working in a broad range of business sectors and ideally with charities
You must have eligibility to work in the UK, already have permanent residency in the UK and speak fluent business English.
Must be a car driver with own car as the Landmark Trust offices are not served by public transport.
Contract length: 24 months
Application Deadline: 17/02/2021
Job Types: Full-time, Contract
Salary: £42,000.00-£45,000.00 per year
Schedule:
- Monday to Friday
Experience:
- salesforce administration: 5 years (Required)
- Full Softwear development lifecycle: 2 years (Required)
Work remotely:
- No
The Landmark Trust
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