Salesforce Technical Analyst (d/m/f)

Become part of Cognizant’s Salesforce team! We are presently looking for a Salesforce Technical Analyst who can assist with creating technical Salesforce solutions that meet our client’s business and technical requirements.

Job Responsibilities:

• Work with clients and end users to gather, understand, and define business requirements
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfil user stories
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

Skills Required:

• Experience using Salesforce to develop client or business solutions
• Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
• Proven ability leveraging analytical and problem-solving skills in a fast paced environment
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and functional skill sets
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
• Be familiar with Agile (SCRUM) methodology and Waterfall delivery models.
• Must be fluent in English language
• Knowledge in telecommunication industry preferred.
• Knowledge of B2B processes preferred.