System Engineer- Salesforce Developer

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Job Category

Products and Technology

Job Details

Description:
Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Systems Engineer is responsible for line of business support on complex Enterprise Application implementations. The Systems Engineer will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to support multiple priorities.

Responsibilities:
Understands all aspects of Enterprise application configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
You must have a solid foundation in any one of the programming languages.
You will be responsible for debugging complex code , reviewing technical design, implementation of monitoring systems, building automation and deploying to production
You must provide expertise on the system governance, API's, profiles and security model
Maintains updated system documentation and Salesforce policies/procedures
Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
Work with cross-functional teams to identify technology modifications that will impact business processes
Provides support of all system/service components, including installation, configuration, maintenance and support
Partner with various teams to implement new functionality via Agile based processes; activities include service planning, configuration, operational readiness assessments, runlist reviews and code deployments
Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls



Required Skills :
Bachelor's Degree in Computer Science or other related technical field
6+ years experience of development and support of enterprise applications aligned to a business unit or platform, handling all aspects including, case management and platform maintenance
Solid understanding of the Software Development Life Cycle (SDLC) and Agile Software development
Good understanding of Software-as-a-Service (SaaS) model and concepts
Experience with sandbox and production deployments
Experience with database concepts and data modeling capabilities
Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;
Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome
Good project management skills with ability to juggle multiple projects/tasks across various user groups
Must be a self-starter and Salesforce enthusiast who thrives on working in fast-paced environment
Strong team player with service-oriented attitude and customer focus
Familiarity with SOX protocols, Change Management and Release Management principles and processes

Salesforce Platform
6+ years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance
2+ years of experience programming in Triggers , Apex Code and Visualforce Pages
2+ Experience with Java , C++ , Ruby or Python
2+ Experience Object Oriented design and programming, and MVC
2+ Experience of HTML, CSS, and Javascript (JS)
Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and Web Services
Excellent understanding of Salesforce's Web Services and good understanding of Salesforce SOQL, SOSL and security model
Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
Minimum of 3 SFDC Certifications with at least 1 developer certification on Force.com platform

Desired Skills: (Common)
Minimum of 3 SFDC Certifications with at least 1 developer certification on Force.com platform
Master's degree in relevant business or technical discipline
Sales Cloud or Service Cloud Certification
Experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex, SOQL
Experience with Java and J2EE related technologies
Knowledge of on-demand CRM and platform technologies and their integrations to ERP systems.
Ability to support FTP and API integrations.
Experience with Salesforce ecosystem and products

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